Easternfrontdesigns

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RETURN POLICY

CHANGE OF HEART?

We’ll happily refund your purchase if you’re not absolutely satisfied, within 30 days of delivery. Must be in original condition with original case and tags in which they were sent. Anything received after 30 days or not in original condition will be issued as a Merchandise Credit available to be used at www.easternfrontdesigns.com.  

Returns are available for full-priced Sunnies, QUAYRx, Blue Light Glasses & Jewelry. Gift Cards are non-refundable. Final sale items are not eligible for refund- if returned a store credit will apply. If you purchased during our Buy One Get One Free promotion, both pairs of glasses must be returned to be eligible for a return.

RETURN PROCEDURE

  • VisitBest Place to Buy Glasses & Contacts Online,Glasses Online Returns and sign up with your order number & billing zip code
  • Select which products you'd like to return then follow the instructions to print the return slip and shipping label. A shipping charge of €5.00 will be deducted from your refund.
  • Package your return in theBest Place to Buy Glasses & Contacts Online,Glasses Online box, if available, along with the invoice and printed return slip. Otherwise, pack your return in a well-padded box to prevent damage in transit. Sunnies must arrive in good condition, with tags and case.
  • Your refund will be issued to the original form of payment.
  • Please expect 14 business days for your order to be processed, once we receive it. During peak season, allow extra processing time due to higher than normal volumes. You’ll receive an email confirmation when your return is completed. Please note: Depending on your issuing bank, your credit may not show until your next billing cycle.

Any order discrepancies or damaged items received must be reported within 5 days of delivery. Include your order number, a brief description of the issue & a picture of the sunnies. Send to [email protected]

We're NOT responsible for sunnies delivered to an incorrect address supplied by the sender. Please check your shipping info twice.

WARRANTY

SUNNIES & BLUE LIGHT GLASSES

For manufacturing defects, replacements are available within 12 months of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.

JEWELRY

For manufacturing & material defects, replacements are available within 90 days of purchase. Warranty does not cover accidental damage caused by general use. Lost components & natural wear and tear do not make jewelry pieces eligible for exchanges.

Contact [email protected] for more information

SALE ITEMS

All sale items are final and are not subject to our refund policy.